Overview
Our return and refund policy is as simple as it gets:
We design our courses with intentionality and purpose. Every class is built to be specific, relevant, and timely for your business operations and for the auctioneers and support staff who rely on accurate, practical training. Our goal is to provide information and skills that can be used immediately to strengthen performance and support your company’s growth.
Your feedback is a vital part of that process. We encourage you to share the topics, challenges, and areas of interest that would benefit your team the most. By telling us what would help you grow, you help shape future courses and ensure that our offerings remain aligned with the needs of the industry.
Refund Policy for Continuing Education Courses
If you are taking a Continuing Education course that is funded by the North Carolina Auctioneer Licensing Board, state rules prohibit requesting or receiving a refund of those course fees. Once the Licensing Board pays for your course, the fee is considered final.
If you personally purchased a course and have already used it to obtain Continuing Education credit for state licensure, refund requests may be reviewed; however, once a course has been applied toward licensure requirements, state regulations do not allow us to issue a refund.
Course Timing and Completion Requirements
Each course is designed as a two-hour, self-paced module to give you flexibility. However, licensing regulations require that course completion records be submitted to the Licensing Board within specific deadlines. Because of these requirements, courses automatically time out after a set period.
For this reason, we are unable to issue refunds for incomplete or expired courses. We encourage all participants to plan their time accordingly to ensure full completion within the required window.
Refunds
If you qualify for a refund under the conditions outlined in our policies, we will gladly issue the refund using the same payment method you originally used. Please allow adequate time for the refund to be fully processed. Processing times vary depending on the procedures and timelines established by your credit card company or banking institution.
Once we have completed our part of the refund process, you will receive a confirmation email sent to the registered email address associated with your account. After that point, the remaining processing time is entirely in the hands of your bank or credit card provider, and the refund will post according to their specific policies and schedules.
At this time, we do not issue store credits, nor are we able to transfer payments from one course to another. Each course purchase stands independently.
Late or Missing Refunds
If you believe your refund is delayed, please complete the following steps to ensure that all processing stages have been completed:
- Check your bank account or credit card statement again.
Sometimes refunds appear in different sections or on different dates than expected. - Contact your credit card company.
Refund postings may take several business days before appearing on your statement. - Contact your bank.
Banks often have additional internal processing times before funds are made available.
If you have completed all of these steps and still do not see your refund, please contact us so we can assist in resolving the issue:
admin@auctionacademync.com
Need help?
Contact us at admin@auctionacademync.com for questions related to refunds and returns.